Troubleshoot media uploads
Fix a photo or video that won’t upload or won’t post.
Updated 26 July 2026
If a file won’t upload
- Check the format (photos: JPG, PNG, GIF, WebP; videos: MP4, MOV, AVI, WebM).
- Check the size: photos up to 30 MB, videos up to 500 MB (smaller on some plans).
- Remember a post can hold up to 35 files.
If a video uploads but won’t post
Some video formats aren’t accepted by every platform. Re-exporting as MP4 (H.264) fixes most cases, since it’s the most widely supported format.
iPhone videos are often HEVC (H.265), which some platforms reject. Export or convert the video to MP4 (H.264) before adding it.
Still stuck? See Troubleshoot a failed or missed post.